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Records Management


TIMG’s records management service provides secure and reliable document storage for organisations of all sizes. With facilities throughout New Zealand, rigorous and secure processes and the peace of mind that comes from entrusting your documents with a New Zealand based organisation, TIMG will optimise your records management processes. Our records management software has been specifically designed for NZ requirements, making it simple for you to lodge, retrieve and manage your business critical information.

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Is this solution right for you?

  • Do you have legislative or internal process requirements to retain documents for a specified period?
  • Do you want easy access to both physical and digital records?
  • Do you want a fully secure and audited solution?

Features of TIMG's records management services

The benefits of records management

With customised solutions to match your requirements, whether you manage your records at document, file or archive box level, TIMG offers you the stability of dealing with a Kiwi company that's been providing records management solutions in New Zealand since 1974. We take security seriously from our vehicles, to our buildings and our staff. Our advanced records management software (SAFE) gives you full management of your records and our integrated imaging and destruction services provide a seamless solution.

Why store records offsite?

For many businesses the value of office and floor space can often mean that efficient storage and management of files and documents is an issue. In addition to this, the security of your records and files should also be considered to ensure that your business is not exposed to any risk resulting from loss, damage or unauthorised access of your documents. Other benefits of offsite storage include: secure and purpose built facilities with advanced fire protection and climate management; protection of business assets in the case of a disaster theft or employee sabotage; better utilisation of your own resources be it employees or physical space and finally; increased efficiency.

SAFE Records

Our records management portal, SAFE Records, is a secure platform for full management of files, from organising records retrieval to destruction. SAFE Records will assist with accurate record keeping. SAFE Records will also allow you to facilitate GDPR requests from Data Subjects to correct, amend or delete personal data that we may securely hold on your behalf. SAFE Records was developed by our own team and has been designed to match the specific requirements of NZ businesses. You can assign different levels of access for staff, ensuring that your sensitive information is not accessed in an unauthorised manner.

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Client plan

A comprehensive client plan will be developed according to your specific needs:

  • A thorough analysis of your situation will be undertaken by our experienced team to determine your specific requirements
  • A full business proposal will be provided, overviewing our recommended solution and relevant features.  Our solutions can be tailored to your needs – we can undertake as much or as little of your information management processes as you require and our flexible pricing structure will reflect this
  • Case studies or customer references can be provided as necessary
  • A client orientation tour of our secure facilities can be arranged if required
  • Upon approval, a customer agreement is provided to overview relevant terms of service, major deliverables and responsibilities and to set in place key success metrics or KPI’s. This document also overviews our business hours, location(s), contact information, typical response times and FAQs
  • Client contact, location and billing information is input to our systems
  • Key TIMG support personnel are assigned to the client and a contact schedule is determined
  • Regular contact by the TIMG team will be undertaken with a view to proactively improving our service offering
  • Client users are loaded to our SAFE Records platform.  User details and passwords are provided to the client and training on the platform is undertaken
  • Reporting options are available upon request

What our customers say about us