Manage

Physical vault storage for your media tapes & hard drives


Almost every business stores information digitally and if something unexpected happens, the backed up data is essential to ensure business continuity. It is important that your back-up data is being managed efficiently, safely and securely. TIMG offers traditional vault based storage as well as cloud hosted solutions for managing your back-ups. Be secure in the knowledge that your business will be able to get back up and running if something untoward occurs.

ENQUIRE

Is this solution right for you?

  • Are you paying too much for your back-up tape vaulting services?
  • Are you worried about your business continuity and revenue loss?
  • Do you need a partner who can offer both online and offline data storage solutions?

Features of TIMG's media storage service

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Safe and secure

TIMG's vaults have been specially built to keep your data safe and secure. They feature humidity control and air conditioning along with anti-static floor coverings and a full gas flood fire suppression system. We have spared no expense in keeping your data safe from disasters, not to mention the lengths we have gone to, to keep your data secure. The vaults have dual combination vault doors and full intruder detection systems and operate 24 hours 7 days a week to cater to your specific data security requirements.

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Additional services

In addition to storing back-up tapes, our media storage service offers rack space, tape sales, hardware, connectivity and escrow storage. Our online systems provide you with easy access and transparency to enable you to monitor tape movements and schedules as you see fit. All media is scanned each step of the way, providing you with a full activity log for audit purposes. All tape movements are undertaken by vetted and trained security personnel.

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plan

Client plan

A comprehensive client plan will be developed according to your specific needs:

  • A thorough analysis of your situation will be undertaken by our experienced team to determine your specific requirements
  • A full business proposal will be provided, overviewing our recommended solution and relevant features.  Our solutions can be tailored to your needs – we can undertake as much or as little of your information management processes as you require and our flexible pricing structure will reflect this
  • Case studies or customer references can be provided as necessary
  • A client orientation tour of our secure facilities can be arranged if required
  • Upon approval, a customer agreement is provided to overview relevant terms of service, major deliverables and responsibilities and to set in place key success metrics or KPI’s. This document also overviews our business hours, location(s), contact information, typical response times and FAQs
  • Client contact, location and billing information is input to our systems
  • A delivery schedule is agreed upon (daily, weekly, monthly or other)
  • Client users are loaded to our SAFE Media Storage platform.  User details and passwords are provided to the client and training on the platform is undertaken
  • Reporting options are available upon request
  • Key TIMG support personnel are assigned to the client and a contact schedule is determined
  • Regular contact by the TIMG team will be undertaken with a view to proactively improving our service offering

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